Frequently Asked Questions
How long do I have to request a return or exchange?
You can request a return or exchange within 14 days after receiving your order. Requests submitted after this period will not be accepted unless required by law.
What are the return and exchange requirements?
To qualify for a return or exchange, the item must meet all of the following requirements:
- The item must be in the same condition as when it was received
- All original packaging, labels, and accessories must be included
- The item must not be altered or damaged
- The item can only be inspected and must not show signs of use
Which items are not eligible for return?
Returns will not be accepted for items that do not meet the requirements above, are damaged due to misuse, or are returned without prior approval.
How do I request a return or exchange?
To request a return or exchange, you must contact us at info@coveliostudio.com within the return and exchange period and provide:
- Order number
- Item details
- Reason for return
- Photos where applicable
Who pays for return shipping?
Return instructions, including the return address, are provided after approval. If the return is caused by an error or a defective item, we cover the return shipping costs. For all other returns, you are responsible for return shipping costs. No restocking fees are charged.
When are refunds issued?
Returned items are inspected after receipt. If approved, refunds are issued to your original payment method within 7 business days. Processing times can vary depending on your payment provider.
How are exchanges processed?
Exchanges are processed after the returned item is received and approved. If the requested item is not available, a refund will be issued.
Can I cancel my order?
You can request cancellation before your order is shipped by contacting us as soon as possible at info@coveliostudio.com. Once the order has shipped, cancellation is no longer possible, and returns must be handled under this policy.
Where does Covelio Studio ship?
Covelio Studio currently ships only to customers in the United States. Shipping is free for all orders delivered within the United States.
How long does order processing take?
Orders are processed within 1–3 days, Monday to Friday. Orders placed after 04:00 PM (ET) are processed on the next business day.
How long does delivery take?
Shipping transit time is 4–6 days, Monday to Friday. The total estimated delivery time, including processing and transit, is 5–9 business days.
Will I receive tracking information?
After your order has shipped, you will receive a shipping confirmation email. A separate shipping update email will then be sent with your tracking number so you can track your shipment from dispatch through delivery.
Can delivery be delayed?
Delays can occur due to external circumstances such as logistics disruptions, weather conditions, or high demand. Additional time may be required beyond the estimated delivery timeframe.
What should I do if my order has not arrived?
If your order does not arrive within the estimated timeframe, please allow an additional 3 business days for delivery. If your order still has not arrived after this extended period, contact us at info@coveliostudio.com, and the issue will be investigated promptly.
Who is responsible for entering the correct shipping address?
You are responsible for entering correct and complete shipping details at checkout. We are not responsible for delivery issues caused by inaccurate or incomplete shipping information.
Can I cancel my order after it has shipped?
You can request cancellation before your order is shipped by contacting us as soon as possible at info@coveliostudio.com. Once the order has shipped, cancellation is no longer possible, and returns must follow our Return and Refund Policy.